Privacy Policy

The Hong Kong University of Science and Technology


Your privacy is important to Remake so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information.

Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Remake or its affiliated departments of The Hong Kong University of Science and Technology (“HKUST”). Remake and HKUST may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our services or respond to any queries you may have.

Here are some examples of the types of personal information Remake may collect and how we may use it:

What personal information we collect

▶ When you register for a servicing at a Remake Repair Party,connect to our affiliated services, contact us or participate in an online survey, we may collect a variety of information, including your name, email address, university status, department, major, Student or Staff ID, contact preferences, visiting history, participation in affiliated services, device identifiers, IP address, and location information.

▶ When you invite others to participate in Remake services or forums,Remake may collect the information you provide about those people such as name, mailing address, email address, and phone number. Remake will use such information to fulfill yourrequests, provide the relevantservice, or for anti-fraud purposes.

▶ In certain jurisdictions, wemay ask for a government issued ID in limited circumstances including when activating your device, for the purpose of managing reservations, or as required by law.

How we use your personal information

We may process your personal information for the purposes described in this Privacy Policy with your consent, for compliance with a legal obligation to which Remake is subject or when we have assessed it is necessary for the purposes of the legitimate interests pursued by Remake or a third party to whom it may be necessary to disclose information.

▶ The personal information we collect allows us to keep you posted on Remake’s latest announcements and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by notifying us by email at remake@ust.hk.

▶ We also use personal information to help us create, develop, operate, deliver, and improve our services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us. Welimit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transactions we may also validate the information provided by you with publicly accessible sources.

▶ We may use your personal information, including government issued ID, to verify identity, assist with identification of users, and to determine appropriate services.

▶ From time to time, we may use your personal information to send important notices, such as communications about changes to our terms, conditions, and policies. Because this information is important to your interaction with Remake, you may not opt out of receiving these communications.

▶ We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Remake’sservices, and customer communications.

▶ If you enter into a sweepstake, contest, or similar promotion we may use the information youprovide to administer those programs.

Source of your personal information where they are not collected from you We may have received your personal information from other persons if that person has invited you to participate in Remake services or forums. We may also validate the information provided by you when creating an accountwith a one of our affiliated servicesfor security and fraud prevention purposes.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

▶ We may collect information such as device brand,device model, device serial number, device reported issue, device reported issue history, device reported history,unique device identifier, referrer URL, and location so that we can better understand customer behavior and improveourservices, and advertising.

▶ We may collect information regarding customer activities on our website, and affiliated services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our websiteand services are of most interest. Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.

▶ We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.

▶ With your explicit consent, we may collect data about how you use your device and applications in order to help our technicians diagnose a fault more effectively.

▶ If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Protection of Personal Information

Remake takes the security of your personal information very seriously. Remake online services such as the Remake website protects your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by Remake, we use computer systems with limited access housed in facilities using physical security measures.

When you use some Remake services, or applications or post on an Remake forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you chooseto share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Our Projectwide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Remake technicians and strictly enforce privacy safeguards within the organisation.